FAQ — Knead Therapy Bakery

Frequently Asked Questions

Ordering, shipping, cookies, and everything in between — answered.

jass@kneadtherapybakery.com · (860) 337-2714

Ordering 🛒
Now shipping nationwide and Waterbury, CT pickup is available. We ship every Monday via 2-day delivery so your cookies arrive fresh.
Yes — we love a special request. We just need 24–48 hours notice and we’ll do our best. Text us at (860) 337-2714 and let’s figure it out.
Text us and we’ll see what we can do. No promises. But we always try. (860) 337-2714
Pickup & Shipping 📦
Yes — cookies and brownies ship nationwide. Orders go out every Monday via 2-day delivery so everything arrives fresh.
Yes — pickup is available in Waterbury, CT. Place your order and we’ll coordinate a time. We’re also at farmers markets across CT — follow us on Instagram or Threads for market dates and locations. Your carb therapist is mobile. Follow her.
The Products 🍪
Always. Small batches, no preservatives, no shortcuts. If it made the menu it’s because we couldn’t stop eating it — not because it stores well.
No minimum! Order as many or as few as you’d like. Mix and match freely — no flavor restrictions. Check the full menu for what’s available.
Cookies stay fresh for 3–5 days at room temp, or up to 2 weeks in the freezer. Everything is better warm. That’s not a suggestion.
Our kitchen handles gluten, dairy, eggs, tree nuts, and soy. We are not a certified allergen-free facility. If you have a severe allergy, please text us before ordering — we’d rather know upfront. (860) 337-2714
Corporate & Events 🎉
Yes — we’d love to. We work with businesses on corporate gifting, client appreciation boxes, team treats, and office events. Custom quantities, custom notes, and branded packaging options available. Email us to discuss details: jass@kneadtherapybakery.com
Yes! We create special treats for birthday parties, baby showers, bridal showers, retirement parties, and other celebrations. Email us with your event details and we’ll figure out something delicious together: jass@kneadtherapybakery.com The more details you give us, the better we can make it.
✦ still have questions? ✦

Just text me.

I’m a real person. I respond fast.
It’s just Jass back there.

We typically respond same day